Hispanic Internal Revenue Employees, Inc.

Promoting Career Advancement Through Training and Education

Employment

See below for employment opportunities with the IRS.

Full-time Seasonal Bilingual Contact Representative– Grade 5

 

IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

The IRS has positions available for Full Time Seasonal Bilingual Contact Representative, Grades 5.

As a Contact Representative, you will:

  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
  • Address wide range of issues/problems that require unique solutions;
  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
  • Secure, analyze and protect sensitive personal and financial information;
  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues
  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Job Requirements:

*You must be a citizen of the United States. Verification of citizenship will be required. (Permanent Registered Aliens are not eligible to apply.)
*Active Duty Military personnel must be within 120 days of discharge or retirement.
*Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with Selective Service System, or are exempt from having to do so under Selective Service Law. For verification, applicants may contact the Selective Service website: http://www.sss.gov/ 

  • Citizenship required
  • Active Duty Military personnel must be within 120 days of discharge or retirement
  • Male applicants born after December 31, 1959, must be registered with the Selective Service System
  • Must have one year specialized customer service experience dealing with financial accounts, or a 4-year degree – or a combination of work experience and upper-division education


To apply for this terrific job opportunity, visit the IRS on USAJobs:

www.jobs.irs.gov/USAJOBS

Austin 16CE4-WIX0522-0962-05-JE

Dallas 16CE4-WIX0523-0962-05-JE

          For information about the IRS and the careers we offer, visit the IRS Careers Website  www.jobs.irs.gov/home.html

 


The Internal Revenue Service is an Equal Opportunity Employer